FAQ's

What services does The Curious Cat Company offer?
The Curious Cat Company provides personalized, in-home cat sitting visits and overnight cat care in Oviedo and Winter Springs, Florida. Each visit is thoughtfully tailored to your cats' individual personalities, routines, and needs, helping them remain comfortable and cared for in the familiar surroundings of home.
Do you care exclusively for cats?
Yes! The Curious Cat Company is dedicated exclusively to cats. I do not provide care for dogs or accept bookings in households with dogs.
What areas do you serve?
I proudly serve cat families in Oviedo and Winter Springs, Florida. My intentionally limited service area allows me to provide dependable, attentive care while maintaining a manageable schedule.
Do you care for kittens and senior cats?
Absolutely! I welcome cats of all ages, from playful kittens to cherished seniors. Care is tailored to each cat's age, temperament, routine, and individual needs.
Can you care for multiple cats in the same household?
Yes! Multi-cat households are welcome and in fact all service rates include up to two cats. Each additional cat over that would be $5 per visit or overnight stay.
What is included in a cat sitting visit?
Visits are tailored to your cats' needs and may include:
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Fresh food and water
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Litter box cleaning and maintenance
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Playtime, companionship, and enrichment
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Gentle brushing or affection, when welcomed
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Medication administration, when arranged in advance
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Monitoring general well-being and behavior
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Basic home care, such as bringing in mail or adjusting lights
Every cat is different, so interactions are always guided by their comfort and preferences.
How long are your cat sitting visits?
I offer 30, 45, and 60 minute visit lengths to accommodate different households and care needs. The appropriate visit length depends on the number of cats, their routines, and the level of attention or assistance they require.
How often should my cats receive visits while I'm away?
I recommend twice-daily visits whenever possible to provide consistent feeding, litter care, companionship, and attention throughout the day. A minimum of one visit every 24 hours is required, although kittens, senior cats, and cats with additional care needs may require more frequent visits. We'll discuss the most appropriate schedule based on your cats' individual needs and routines.
What does overnight cat care include?
Overnight care allows your cats to enjoy the added comfort of having someone present in their home during the evening and overnight hours. Care includes their regular evening and morning routines, companionship, feeding, litter maintenance, and other agreed-upon needs.
Does overnight care include a midday visit?
No. Overnight care covers the designated overnight period. If your cats need a visit during the day, an additional cat sitting visit can be scheduled separately, subject to availability.
Will you send updates while I'm away?
Yes! I provide visit updates so you can feel connected and reassured while you're away. Updates may include photos and notes about your cats' activities, appetite, behavior, and general well-being.
How do I get started?
Simply complete the Contact form on my website. I'll review your inquiry, confirm that your location and care needs fall within my service area, and contact you to discuss the next steps.
Do you require a Meet & Greet before providing care?
Yes. A complimentary Meet & Greet is required for all new clients before their first booking. This gives us an opportunity to meet, discuss your cats' routines and needs, review home access and care instructions, and make sure my services are a good fit.
How do I schedule cat sitting visits or overnight care?
Once you're established as a client, you can submit appointment requests through my secure client portal, powered by Scritches. All requests are personally reviewed and must be approved before they are confirmed.
How far in advance should I book?
I recommend reaching out as early as possible, particularly for holidays and extended travel. As a solo provider serving a limited geographic area, availability may be limited during popular travel periods.
Do you provide care on weekends and holidays?
Weekend and holiday availability is subject to my schedule. A 15% holiday surcharge applies to services provided on designated holidays.
What if my cat is shy, fearful, or doesn't enjoy meeting new people?
That's perfectly okay! As a Fear Free Certified Professional, I understand the importance of respecting each cat's comfort level, body language, and personal space. I never force interactions. Some cats enjoy playtime and affection, while others prefer quiet companionship or simply knowing someone is nearby.
Can you administer medications?
Medication assistance may be available depending on the medication, your cat's temperament, and the type of administration required. All medication needs must be discussed and approved before services begin. I do not perform veterinary procedures.
What happens if my cat becomes ill or there is an emergency?
Your cat's safety and well-being are always a priority. Before services begin, we'll review emergency contacts, veterinary information, and your authorization for emergency care. If a concerning situation arises, I'll contact you and take appropriate action according to our agreed-upon emergency procedures.
Do you care for cats with special needs?
Yes, depending on their individual needs and the level of care required. I'm happy to discuss care for senior cats, cats with mobility limitations, sensory changes, or other special considerations to determine whether I can safely and comfortably meet their needs.
How much do your services cost?
Pricing is based on the type and duration of service, the number of cats, and their individual care requirements. Please visit my Services page for current rates and details.
What is your cancellation policy?
Cancellation and refund terms are provided in my service agreement and appointment policies. A link is provided at the bottom of this website and I encourage new clients to review these before confirming their reservations.
Do you require payment in advance?
Yes. All services must be paid in advance in order for services to be provided.
What if my travel plans change?
Please contact me as soon as possible if your plans change. I'll do my best to accommodate adjustments, subject to availability and the applicable cancellation and scheduling policies.
